Shipping Information

IMPORTANT! Please read before purchase!
Due to the reduction and closure of international postal routes, we have to announce the closure of global distribution services.
For USA buyers:
Our warehouses in California and New York have reopened and are restocking.
At present, only products such as teether and Mambobaby Float shown on the homepage can be delivered. 
Limited Stock
For USA buyers:
Our Warehouse in CA and NY will be re-open next week!
All the Mambobaby float orders from now on will be shipped via the US warehouse. The ETA should be within one week.
Limited Stock
Due to the impact of COVID-19, we temporarily closed the parcel transportation services in the following countries: Singapore, Canada, Brazil, Israel, Australia, Turkey, Chile, South Africa, Serbia, Ecuador, Honduras, French Polynesia, Fiji, Tunisia, Madagascar, Chad , Montenegro, Samoa, Bolivia, Libya, North Korea, Mauritania, Suriname, Sri Lanka, Brunei, Venezuela, Maldives, Moldova, Philippines, Zimbabwe, Cayman Islands, Botswana, Gambia, Barbados, Burundi, Albania, Colombia, Croatia, Iceland , Zambia, Lesotho, Uruguay, Liberia, Papua New Guinea, Guyana, Antigua and Barbuda, Georgia, Laos, Trinidad and Tobago, Mali, Federation (Brazzaville), Guinea, Benin, Territory, Sierra Leone, Angola, Togo, Reunion, Equatorial Guinea, Saudi Arabia, India, Costa Rica, Mauritius, Peru, Kuwait, Panama, Algeria, United Arab Emirates , Oman, Azerbaijan, Egypt, Ethiopia, Bahrain, Bosnia and Herzegovina, Buna Faso, Dominica, Congo, Djibouti, Ghana, Gabon, Côte d’ Ivoire, Kenya, sovereignty, Morocco, Mozambique, Niger, Nigeria, Senegal, Kerry , Uganda, Armenia, Iraq, Jordan, Rwanda, Curaçao, Malawi, Cuba, Seychelles.
Due to the impact of COVID-19, our warehouse in CA has been forced to shut down.
All the parcels will be shipped via our China Warehouse.
It means you may experience longer shipping time(ETA is around 1 week to 5 weeks and totally random).

For USA buyers, if you need to receive the parcel sooner. We recommended you visit our Amazon site and purchase our FBA(fulfilled by Amazon) products.

We Do NOT Ship Worldwide

- It is our goal to ship all orders Monday through Friday within 24 hrs of purchase*

- All orders must be placed by 12 pm EST for same-day processing*

- All returned "Invalid Address" packages will be charged a $4 restocking fee

- We are not liable for lost, stolen, or misdelivered packages 

* Exceptions include weekends, observed holidays, and large promotional sales
(such as Black Friday/Cyber Monday), where delays may be incurred

Please See Below for More Details


US Standard Shipping

  • Free shipping with USPS First-Class Package International Service for orders over $69 

     Shipping Services

          USPS First-Class Package International Service: 8-12 business days (not guaranteed) 

Canada Standard Shipping

  • Free shipping with Canada Post for orders over $69

     Shipping Services

          Canada Post International Service: 5-8 business days (not guaranteed)  

Australia Standard Shipping

  • Free shipping with Fastway for orders over $69

     Shipping Services

          Fastway: 5-9 business days (not guaranteed)  

Europe Standard Shipping

  • Free shipping with Priority Mail Express International™ for orders over $69

     Shipping Services

          Priority Mail Express International™: 4-12 business days (not guaranteed) 

Asia & Other Countries Standard Shipping

  • Free shipping with EMS Epacket for orders over $69

     Shipping Services

          EMS Epacket: 7-14 business days (not guaranteed) 


International Shipping

  • PLEASE NOTE: All International orders are subject to duties/customs taxes on delivery (DDU), customs fees are at the expense of the customer. The customer is responsible to know the customs policy unique to their country.

  • Late Arrival: Please follow the tracking number associated with your order sent in the shipping confirmation. If the package is pending please check with your local Customs Office as it may be held there. This is the responsibility of the customer and we are not liable if the package is sent back because of lack of communication with Customs.  

  • Packages returned to us due to a refusal to pay duties/customs taxes or lack of communication will be deducted for the amount of return shipping and any taxes imposed on return.

  • Extensive tracking available with

International Return Policy

  • International returns are at the expense of the customer including Repairs and Replacements under our 60-day warranty. 

  • We are not liable for lost returns, under any circumstances.

  • Our system is not capable of processing return labels for international shipments. 

  • We recommend using a shipping courier with tracking services to ensure the shipment of your return.