FAQ

Q: Is this unit compatible with my car?

A:If you are unsure about the compatibility of this unit, please feel free to make real-time inquiries or send a picture of your car’s dashboard including the model and year to us,Our professional engineers will help you check if it works with your car.

Q:Do I need to pay customs duties ?

A:Different countries have different customs duties standard, but we will value down the price on the package to help you from paying taxes. The price on the package: Car DVD/about $100, Car Camera/about $10. We also can write lower than those value we provide according to your needs.

Important Note:
1.We offer lifetime technical service, we will teach you how to update the device, we will provide good after service, you

do not need worry about it.

2.Installation fee is out of our control,it must be paid by the buyer.Installation fee is not include in this transaction

3.All the message will be replied in 24 hours except weekend and Festival

Shipping:
International Buyers – Please Note:

1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s

responsibility. Above 95% can get to the buyers without any Taxes. If the buyers have better method to help clear the

customs, please contact us. Some of the buyers, their area or zip code belong the remote area, they need to pay 35$ for

the remote fee.

2.Please check with your country’s customs office to determine what these additional costs will be prior to

bidding/buying. We use DHL and EMS for our international shipment and if you can choose DHL we suggest you use it.

if you prefer other express, please feel free to contact with us directly They usually take 10-20 working days for delivery

to most of the international cities. In our experience, around 10% items will take longer than that due to the customs

clearance. If your address is PO BOX, Express will refuse to delivery so you need provide another address, thank you

for your attention. We just can send this item to your ALI registered address, if you want to change the shipping address

after paid, we will refund you first, and you can add the new address in your ali and pay for it again.

3.please leave your phone number and email after you place an order so that we can contact with you if we have any

problem about the shipping.

4.we need 1-3 days to help you send out the package after we receive your payment(except the weekends and

festival).we will give you the tracking number after we help you send out the package, the tracking information need

some time to update, you need to tacking your order after a few days we help you send out.

Warranty and Return:
1.We will help you test well the device and build in map before we help you send out the package

Our device has one year warranty.the warranty not include the damage incorrect installation,accident, misuse, abuse,

improper wiring, and incorrect voltage operating the unit against the instructions in the owner's manual.

2.The valid period of replacement is 14 days from the date of receiving the item, if this item has any problem when

arriving, please feel free to contact us and please note keep it in original condition, and you can recover a video about the

problem and send us to help you check it

3. You need to pay for the return postage and ship the item back to us,we will pay for the return shipment if you get the

broken device. Please inform us of the reason of your order revocation and send us a clear picture or a video as a proof.

Items returned to us without a report will not be processed.

4.please install the the device carefully because the most of the device with a big touch screen,Please just install this unit

by professional technician, also ask them to test it first before installation

5.Before our sending, we have checked all our items carefully, if you received a broken defective item, just keep the

original package and make a photo to us within 3 days, just in 3 days after delivery we can make the claim to shipping

company with your photo, however please note shipping company needs about 15-30 days to investigate the case, so

please be patient

6.For following situations, the item is out of free warranty

Damaged caused by: misused, improper installation and so on man-made fault

Warranty seal removed or damaged

Opened or repaired by unauthorized person

Feedback:
1.if you are satisfied with our device,please give us a positive feedback and help us leave some good pictures about the

device,and excellent operation video or installation video for the DVD is strongly recommended

2.If you have any problem about the device after you get the package, you can contact me any time, we will try our best

to help you solute the problem and give you the best service, please do not leave a negative feedback to us an open the

dispute directly